FAQ

My tracking number is not working.

  Please allow a few business days for updates.

How can I check the status of my order?

  You will receive an email notification with updates on the status of your order, or you can track your shipment here. The tracking number will be provided via email.

I received a delivery confirmation but I don't have my parcel.

 Check carefully with your neighbors and people with whom you share a house, maybe someone has picked up the package for you. Alternatively, contact your local post office/courier to find your package.

Do you ship worldwide?

  We ship to most places around the world. In case your address is not available for shipping, please contact: contact@isemount.com us and we will do our best to fulfill your order.

I got the shipping address wrong, what should I do?

  Please contact us immediately about the bug at contact@isemount.com

Please enter your email address, full name and correct shipping address and we will update the shipping details for you. Please note that we are unable to make any changes once your package has been dispatched.

Can I use a P.O. Box or APO/FPO military address?

  Currently, our shipping partners cannot ship orders to PO Boxes or military APO/FPO addresses.

What payment methods do you accept?

  We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.

I changed my mind, can I cancel my order?

  Yes, you have the right to cancel your order within 24 hours of placing your order. If the package has already been shipped, you must wait for it to arrive and send it back to us for a refund. Contact us: contact@isemount.com

I don't like my item, can I return it?

  If you are not satisfied with your purchase and want to return an item, you have every right to do so. For more information, please see our return policy here.

My item arrived damaged/incorrect. Can I return it?

  Damaged or incorrect products may be exchanged or returned. Email contact@isemount.com to receive a new item or a full refund. In some cases, you may be required to attach a video or photo of the defective product as evidence for a refund or replacement of the product.

How long does it take for a refund?

  Refunds may take up to 14 business days, depending on the payment system.